(4.9 / 5)1571+ Ratings

TravelUp Reviews

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Overall Rating

4.9
16 Reviews
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About TravelUp

TravelUp is a company that has been simplifying travel arrangements for customers since 2004. Their goal is to make worldwide travel effortless. They offer a wide range of services including booking flights, hotels, and holiday packages. Their bespoke deal finder technology searches a multitude of different suppliers simultaneously and quickly returns the best available deals.

In addition to these, they also offer airport transfers and once-in-a-lifetime excursions and experiences. Customers can book everything in one place. They take customer security very seriously and have employed top-notch technology to ensure data safety. They are a recognized IATA accredited agency and all of their package holidays are protected by their ATOL licence in the United Kingdom and their ARC licence within the United States of America.

They also have a mobile app that provides services for hundreds of airlines, eliminating the need for multiple travel apps. Their high levels of service can be seen through their reviews on Feefo.com. They strive to provide joyful experiences & memories from the first contact. Their bookings can be self-managed online through their customer service log in and their refund request and live status check system. Their team is just a phone call away for any concerns or questions. They believe that with their high levels of service and a hassle-free booking experience, TravelUp is the perfect choice for the next travel booking.

TravelUp Pros & Cons

Pros and Cons of TravelUp

Pros:

  • Competitive Pricing: TravelUp often offers lower prices compared to other travel booking sites, making it an attractive option for budget-conscious travelers.

  • Wide Selection: Access to a large number of flights and hotels, providing various options for different destinations.

  • Convenient Booking Process: The website is designed for quick bookings, allowing travelers to secure their arrangements efficiently.

  • Low Deposit Options: Some bookings allow for a low deposit, making it easier to reserve accommodations without full upfront payment.

Cons:

  • Customer Service Issues: Numerous reviews highlight poor customer service, with complaints about unresponsive support and rude interactions.

  • Cancellation Fees: High cancellation fees have been reported, leading to dissatisfaction among customers who needed to change or cancel their plans.

  • Inconsistent Booking Confirmation: Some users experienced issues with booking confirmations, where reservations were not honored by hotels or airlines.

  • Hidden Charges: Additional fees for services like baggage or urban entertainment have been noted, which can lead to unexpected costs at checkout.

  • Limited Mobile Optimization: The mobile site and app are criticized for being user-unfriendly and not fully optimized, causing frustration during the booking process.

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TravelUp Customer Reviews (16)

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Alfie Mason
Alfie Mason
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Booking Made Meant To be Simple

Their online booking platform was a total dream-- no complications, extremely easy to navigate and all the major cards accepted for payment.

Jun 13, 2023
Andrea Eiffel
Andrea Eiffel
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Everything Organized To A 'T'

Not only did they find me the best flight + hotel offers - they also booked my airport transport, recommended optional tours I loved, and arranged all trip documents to be emailed over promptly. I really got to just show up and enjoy myself thanks to their impeccable planning assistance.

Jun 11, 2023
Lisa Varela
Lisa Varela
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Easy Booking, Smooth Sailing

Thankfully the website made finding and booking our flight and hotel so hassle-free. The search function found us the perfect combo of value and comfort in no time flat, and checking out to finalize everything took me less than a jiffy. Can't wait to hit the skies!

Jun 10, 2023
Demi Craig
Demi Craig
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Beyond Exceptional Customer Care

Every exchange I've had with their customer service reps has been stellar. They really go above and beyond to answer every last query, fix any small hiccups fast and smooth, and make you feel sincerely valued as a customer. The sort of customer care that keeps people coming back for more!

Jun 8, 2023
Gemma Mockridge
Gemma Mockridge
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Best Deals To Be Found

This agency really searches high and low to discover amazing deals that make trips way more affordable than anywhere else I've looked. My vacay would literally not have been possible without the massive savings they found me.

Jun 8, 2023
Deborah Snyder
Deborah Snyder
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Truly a one-stop shop for all travel needs

They have seriously any sort of trip you can imagine listed on their site. Looking for a stunning seaside getaway or an action-packed adventure vacation? They got you covered, with every last detail arranged and sorted.

Jun 7, 2023
Irena Ragnarsdóttir
Irena Ragnarsdóttir
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Easy And Downright Enjoyable

The whole process of researching and finalizing my vacation plans with this travel agency was a perfect combination of being streamlined, laid-back and even kind of fun. There were no loopholes or glitches, just an altogether pleasant experience from start to finish.

Jun 6, 2023
Mai Long
Mai Long
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Fantastically easy booking

All the info I needed was at my fingertips and I could compare options to find the best deal and move forward with my booking without any hassle.

Jun 5, 2023
Dennis Maier
Dennis Maier
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Talk About Convenience And Peace Of Mind

Being able to sort out all my transportation, stays and activities in one place saved so much time and hassle versus planning parts separately. And knowing a pro team has my back in case anything goes wrong gave me the comfort need to just relax and look forward to the adventure.

Jun 4, 2023
Sveinn Þórhallsson
Sveinn Þórhallsson
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Feb 13, 2023

TravelUp Customer’s Q&A

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TravelUp Features and Benefits

Key Features and Benefits

TravelUp provides a range of features and benefits designed to enhance the travel booking experience:

  • Comprehensive Booking Options: Offers flights from over 400 airlines and access to more than 200,000 hotels worldwide, catering to various budgets and preferences.

  • Dynamic Deal Finder Technology: Utilizes advanced technology to search multiple suppliers simultaneously, ensuring customers find the best available deals for flights, hotels, and package holidays.

  • Mobile App Access: The TravelUp app provides a virtual travel assistant, allowing users to manage bookings, receive real-time trip alerts, and access travel information in one place.

  • Package Holidays: Facilitates easy booking of package holidays that combine flights and accommodations, with popular destinations including the Canaries, Greece, and long-haul options like Dubai and the USA.

  • Additional Services: Offers extras such as airport transfers, car rentals, excursions, and travel insurance, allowing for a comprehensive travel planning experience.

  • Customer Protection: All package holidays are protected by an ATOL license, providing financial security in case of issues with the travel supplier.

  • 24/7 Customer Support: Provides round-the-clock assistance to help travelers with inquiries or issues related to their bookings.

These features collectively aim to simplify the travel booking process and enhance customer satisfaction.

TravelUp Pricing

Pricing Information

TravelUp utilizes a dynamic pricing model, which means that prices for flights, hotels, and packages can fluctuate based on various factors, including:

  • Supplier Availability: Prices may change in real-time as suppliers update their availability.
  • Currency Exchange Rates: Fluctuations in currency can affect the displayed prices.
  • Booking Timing: Early bookings may yield lower prices compared to last-minute reservations.

The total price presented during the booking process includes the cost of the room, applicable meals, and any local taxes or fees. However, additional charges may apply for services such as baggage or seat selection, which are typically not included in the initial price quote.

Travelers are advised to review the complete breakdown of costs before finalizing their bookings to avoid unexpected charges.

Payment Method

Payment Methods

TravelUp offers several payment options for customers:

  • Credit and Debit Cards: Payments can be made using major credit and debit cards, excluding Electron and American Express.
  • Fly Now Pay Later: This option allows customers to book flights and pay in installments over a period of 3 to 12 months, with a transaction fee applied at the time of booking. This plan is available only to UK residents over the age of 18 who have a UK mobile number and debit card.
  • PayPal: Customers can also use PayPal for secure transactions.

Each payment method may have specific conditions, so it's advisable to review the terms during the booking process.

TravelUp FAQs

FAQ

TravelUp Return Policy?

Return Policy Overview

TravelUp has specific guidelines regarding cancellations and refunds:

  • Cancellations can be made free of charge within 24 hours of booking, provided the ticket has not been issued.
  • Once a ticket is issued, there is no cooling-off period or automatic right to cancel without penalty.
  • Refund requests must be submitted through their customer service platform.
  • If any part of a booking is canceled, the cost of services like the Flexible Ticket will not be refunded.
  • Refunds are subject to the terms set by the airline or service provider, meaning some tickets may be non-refundable.

For further details, customers should refer to TravelUp's official terms and conditions or contact their customer service directly.

FAQ

How To Open A TravelUp Account?

To open an account on TravelUp, follow these steps:

  1. Visit the TravelUp website.
  2. Look for the "Create Account" option.
  3. Enter your Username/Email.
  4. Create a Password. Ensure it includes one uppercase character, one number, one special character, and is at least 12 characters long.
  5. Fill in your First Name and Last Name.
  6. Provide your Mailing Address, Postal Code, State, and Country.

After providing all the necessary information, your account should be successfully created. Enjoy your travel planning with TravelUp!

FAQ

TravelUp Alternatives

Here are the top alternatives to TravelUp:

  1. Opodo.co.uk: Offers great deals on flights, hotels, and car hire in all your favourite destinations worldwide.
  2. Stayforlong.co.uk: Provides great hotel offers for longer stays. The more nights you stay, the greater the discount will be.
  3. Cheapflights.co.uk: Allows you to search and compare over 4 million flight deals for free.
  4. Expedia.co.uk: A one-stop travel site for your dream vacation. You can bundle your stay with a car rental or flight and save more.
  5. Agoda.com: Book your perfect holiday with Agoda and enjoy great discounts on hotels, homes, flights, and activities.

Please note that these alternatives were ranked by their affinity to TravelUp in terms of keyword traffic, audience targeting, and market overlap.

FAQ

How can I pay for my booking with TravelUp?

TravelUp accepts a variety of payment methods, including credit/debit cards, PayPal, and bank transfers.
FAQ

Can I make changes to my booking after it's been confirmed?

Yes, you can make changes to your booking after it's been confirmed, but this may incur additional fees.
FAQ

Does TravelUp offer travel insurance?

Yes, TravelUp offers travel insurance that provides coverage for medical emergencies, trip cancellations, and other travel-related issues.
FAQ

How do I contact TravelUp customer support?

You can contact TravelUp customer support through their website by filling out a contact form or by calling their customer support phone number.
FAQ

About Travelup.com Payment Method?

Travelup.com accepts various payment methods. These include Visa, MasterCard, American Express, Switch/Maestro, and Delta. It's important to note that payment cards issued in the UK, as well as American Express and Visa cards issued worldwide, are accepted. Payments for all products must be made in full unless otherwise stated. Please ensure to check the specific payment terms and conditions on the Travelup.com website before making a booking.

FAQ

About Travelup.com Popular Products and Services?

TravelUp is a worldwide travel service provider. The popular services include flight bookings, hotel reservations, and car rentals. They also offer travel insurance and package holidays, which include a combination of flights, hotels, and car rentals. For those looking for specialty holidays, TravelUp provides options for cruises and other unique experiences. The company prides itself on offering these services at competitive prices. In addition to these, TravelUp also offers airport transfers and excursions. The company has been in operation since 2004, with the aim of making worldwide travel effortless for its customers. They use bespoke deal finder technology to search different suppliers simultaneously and quickly return the best available deals. TravelUp is recognized as an IATA accredited agency, promoting best practice across the aviation industry worldwide. All package holidays are protected by their ATOL licence in the United Kingdom and their ARC licence within the United States of America. They also take customer security very seriously, employing top-notch technology to ensure data safety. Their high levels of service can be seen through their reviews on Feefo.com. TravelUp aims to provide joyful experiences & memories from the first contact. Their bookings can be self-managed online through their customer service log in and their refund request and live status check system. If customers have any concerns or questions, the TravelUp team is just a phone call away. They offer a wide range of flights, hotels, and holidays worldwide, with a huge range of great flight deals from over 200 airlines.

FAQ

About Travelup.com Prices and Cost?

TravelUp is a platform that offers a variety of travel services. It provides great deals on more than 500,000 hotels worldwide, including exclusive offers on luxury spa hotels, boutique luxury hotels, luxury collection hotels, and resorts. The rates are sourced daily, and the platform features more than 400,000 hotels worldwide in over 30,000 destinations across 200 countries.

In addition to hotel bookings, TravelUp also offers a full-service travel platform allowing members to book travel from start to finish. This includes discounts on resorts, car rentals, and hotels. Members may also have access to air and even activities that can be booked wherever they're traveling.

For those wanting an upgraded experience, TravelUp offers a premium membership which provides members with additional savings on travel as well as an expanded suite of products including event tickets, shopping, and cruises. Premium members have access to thousands of cruise vacations on many of the leading cruise lines with up to $1,500 in onboard credits.

TravelUp also offers all-inclusive resorts which can be found in the Resort Store on their site. Reservations are made on a first-come, first-served basis. If all available units have been reserved, alternative locations or available dates can be found by contacting a Vacation Guide.

Please note that the specific prices and costs can vary depending on the destination, type of accommodation, and time of booking. It's recommended to check the TravelUp website for the most accurate and up-to-date pricing information.

FAQ

What are the benefits of TravelUp's premium membership?

TravelUp's premium membership offers a range of benefits. Members can enjoy additional savings up to 60% off on hotel stays and access to $389 weekly resort stays. The membership also includes premium-only product offerings such as cruise vacations with up to $1,500 in onboard credits. These benefits provide members with a variety of options for their travel needs, enhancing their overall travel experience.

FAQ

What are the customer reviews for TravelUp?

TravelUp has received a significant number of customer reviews. On Trustpilot, it has an excellent rating of 4.3 with over 94,802 reviews. The majority of the reviews are positive, with 65% of reviewers giving a 5-star rating. Customers have praised the easy booking process and the competitive prices. For instance, one customer mentioned that the flight was £100 cheaper than what was shown on the BA website for the same flight.

On Sitejabber, TravelUp has a rating of 4.51 stars from 8,941 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers frequently mention great prices, an easy process, and a good cancellation policy. However, there are also some negative reviews, with customers mentioning issues with customer service.

In conclusion, while many customers have had positive experiences with TravelUp, there are also some who have had less satisfactory experiences. It's always a good idea to read through a variety of reviews before making a decision.

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